Shipping policy

Processing Times

All products are made to order. Processing times vary depending on the item, order size, artwork requirements, and current production volume.

Processing time does not include shipping time. Estimated turnaround times are not guaranteed delivery dates.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, destination, and selected shipping method.

Any additional shipping charges caused by an incorrect or incomplete address are the customer’s responsibility.

Tracking Information

Tracking information will be provided once your order has been packaged and a shipping label has been created.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

Delivery Delays

Once an order has been transferred to the shipping carrier, Printology Studios is not responsible for delays caused by weather, holidays, carrier disruptions, incorrect addresses, or other circumstances outside our control.

Delivery dates provided by the carrier are estimates and are not guaranteed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. Address changes cannot be guaranteed once production or shipping has begun.

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping fee before they can be resent.

Lost, Stolen, or Missing Packages

Printology Studios is not responsible for packages marked as delivered by the shipping carrier that are lost, stolen, or missing.

Customers should first check with household members, neighbors, and the local carrier office. A claim may also need to be filed directly with the shipping carrier.

If tracking does not show delivery and the package appears to be lost in transit, please contact us so we can assist with the carrier’s claim process.

Damaged Packages

Any shipping damage must be reported within 3 business days of delivery.

Please provide clear photos of the damaged item, packaging, shipping label, and any visible damage to the package. Do not discard the packaging until the issue has been reviewed.

Local Pickup

Local pickup may be available for eligible orders. Customers will be notified when their order is ready.

Please do not arrive for pickup until you have received confirmation that the order is complete.